Frequently Asked Questions About Car Rentals Service

Great Wall of China at the jinshanling section,sunset landscape
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Making a Reservation

Q: How do I make a reservation for a car?

With WildGreatWall we offer four simple ways to book a ride.

  • Email: [email protected]
  • Phone: +86 185 1025 4530
  • Wechat: +86 185 1025 4530
  • WhatsApp: +86 185 1025 4530 (sometimes may not work in China)

Q: How much notice is required to make a reservation?

We suggest that you book a reservation at least 24 hours in advance to ensure a car will be available. However, we can often provide unscheduled pickups. You may call us (Phone: +86 185 1025 4530) for same-day availability.

Q:What information is collected during booking and how is this information used?

Any information you provide to us when booking is confidential and never shared with a third party.

We ask for the passenger’s name, pick-up and drop-off locations, vehicle request, mobile number and email address. The email address you provide us with will be sent the booking confirmation and a final receipt if required.

We also ask for the passenger’s mobile number so they can receive essential SMS alerts on the day of their ride. You can opt-out of providing us with an email address or mobile number; however, this could result in a number of ride-related issues like missing an error in a reservation or being unable to locate your driver at pick-up. We strongly recommend that all passengers provide a valid email address and mobile number.

Q:May I make a last minute change to my reservation?

WildGreatWall attempts, to the best of its ability, to accommodate last minute changes. If you would like to make a difference to your reservation, please notify us of your move at least 12 hours in advance.

Q:What is the cancellation policy?

You might need to cancel or to change the reservation because of an unexpected reason. For this reason we try to be as flexible as possible to suit your needs for your car rental. Cancellations are free of charge as long as you give us at least a 48 hours advance notice. You can cancel free of charge.

Q: Does your service accept cash payments?

For your peace of mind, you could pay cash to your driver on the day of service if you are certain that you will not cancel the trip with us. Your money will be safe.

About the Vehicle

Q:How many passengers and bags can each vehicle type accommodate?

We offers a wide selection of vehicle types to best meet the needs of our passengers. Each vehicle can accommodate a different number of passengers and bags.

  • 4 seats Hyundai/Camry: Recommended passengers 3 • Bags 3. The standard for frequent travelers. Our economy car offers a an elegant and comfortable choice for passengers.
  • 6 seats Refine/Buick:  Recommended passengers 4, 6 • Bags 4. Exceptional value for up to 6 passengers. 6 seats Refine/Buick has a spacious interior with plenty of room to transport a small group
  • 14 seats Ford Transit: Recommended passengers 7, 10, 12, 14 • Bags 8, 10. Suitable for transporting small groups. 14-seats van offers a comfortable and practical space.
  • 18 seats Joylong: Recommended passengers 15, 16, 17 • Bags 10, 12, 14. A perfect choice for company / school trip. 18-seats van has plenty of seating for your colleagues or guests. For more details, look here.

If your passenger/bag count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle. China Automobile Traffic Safety regulations prohibit passengers and bags from riding in the front seat of the vehicle. The driver has the right to refuse the ride if the passenger/bag count exceeds the limits of the vehicle. This will result in extra charges for you, so please book accordingly.

Q: Do you supply car seats for children?

Yes, we provide car seats, subject to availability. Please let us know when you are booking that a child will be traveling. There is a charge for each requested car seat because the driver must travel to our office to pick up the car seat before heading to the pickup location. It is recommended to make reservations for child seats at least 3 days prior to pickup time.

According to China Automobile Traffic Safety Commission car seats are not mandatory. If it makes you feel more secure, you can request for a child seat.

Q:Can I smoke in a WildGreatWall vehicle?

For health and safety reasons, we do not allow smoking in any WildGreatWall vehicle.

Q:Is luggage allowed inside the vehicle?

Yes. All large luggage should fit in the trunk of the vehicle. If handheld luggage fits inside the vehicle, then it is permitted only in the back seat. Q: I lost an item in one of your vehicles, how can I get it back?

Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item , please call our office: +86 185 1025 4530. If the chauffer finds the item, you can pick it up or we can drop it off at the location of your choice.

Rates & Fees

Q:How much will my ride cost?

Our fares are based on distance calculations from the pick-up to drop-off location. In certain locales, the distance is calculated by zone. In others, the calculation is based on the exact start and end points.

Q:Are there additional or hidden fees?

WildGreatWall does not have hidden fees. We show you your total upfront, which includes all charges with the estimated wait time, stops.

Q:Is gratuity included or should I tip the driver when I exit?

At WGW Adventure tours, our mission is to satisfy our guest’s needs with the highest possible standard. The drivers are committed to working hard for you, as well as ensuring your enjoyment and fun. So in turn, if you FEEL that they have done a good job, a gratuity of 30RMB —100RMB to driver is highly appreciated, and is a small token for the hard work they have put in.

After You Book

Q:How will I know my car has arrived and what if I need to contact the driver?

If you’ve provided us with your email address or mobile number, you will receive an Email or SMS alert to let you know your driver info (name, phone number), and when they arrive at your pickup location.

If you need to contact your driver, the best number to call will be listed in your email or the SMS alert. You can also always call us at +86 185 1025 4530.

Q:Does the driver accept cash?

Our drivers  accept payments in any form. You can pay cash in RMB to your driver on the day of service if required.

Q. How can I get a receipt?

All Receipts are sent by email to you.